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Hi, welcome to the Onitex Service page. Here, you can find essential information about servicing Onitex machines and familiarize yourself with our service policy.
We understand that every piece of equipment requires personal attention, which is why our service team motto is "From People to People."
The factory warranty is extended to 24 months, free of charge for all customers. We don't impose extra fees for it.
Expect our reply to service requests and questions within 24 hours.We do it via messaging applications so be sure to leave the phone number.
We frequently provide special video or text materials to assist you with setup or technical issues.
Pleasant communication with people, rather than robots, is our standard. While many companies integrate robots into their service messengers, we take a different approach.
For our B2B partners, we offer comprehensive training for service teams or integrators.
You can send your claims or questions via service request below. Please include all necessary information such as the model name, serial number, and a detailed description of the issue